Presented by AWS with Automotive News
DATE: Wednesday, January 19, 2022
TIME: 2:00 – 3:00 PM EST
In this webinar, moderator Mary Beth Vander Schaaf, Managing Editor at Automotive News, will lead experts from AWS and WirelessCar in a discussion about how their technologies automate the customer experience with call centers from start to finish. These include services for emergency, roadside, stolen vehicle, and driver assistance. Call centers can save lives, support drivers in distress, make car ownership more convenient, and enhance consumer’s perception of the brand. By allowing for a seamless integration between vehicles and call centers, automakers can increase customer satisfaction and loyalty, reduce costs and learn from qualitative insights.
By attending this webinar, you can expect to learn how connected call centers:
• Direct customers to an OEM-preferred dealer network for roadside services.
• Increase service quality through automated experiences based on artificial intelligence and machine learning.
• Use a standardized way to reduce time to market and lower integration and maintenance costs.
• Create a direct relationship between the automaker and connected vehicle owner, which helps drive brand loyalty.
Speakers
Sushant Dhamnekar
Solutions Architect
Amazon Web Services (AWS)
Martin Lundh
Product Manager
WirelessCar
Moderator: Dan Shine
Senior Editor
Automotive News
Sign up today and learn the essential benefits of call center services for automakers and connected vehicle drivers. We look forward to seeing you on January 19th!
Learn more about WirelessCar’s Call Center Services
