Call Center Services is a product that enables car makers to provide secure and professional call center-based customer services. Our product offers a standardized set of globally proven safety and concierge services. Providing both an API and a portal, it is easy to integrate into your partner ecosystem and helps achieve the full potential of connected car data and services.
Watch our video to discover the possibilities of Call Center Services
Call centers have been an integral part of connected car deliveries since the early days of automotive telematics. Call center providers’ relationships with OEMs naturally progressed from providing non-connected automotive-related services – like arranging roadside assistance based on a driver’s request – to providing more comprehensive and data-driven services with the introduction of connected vehicles.
Today call center services support car makers’ continuous ambition to make cars safer, more secure and more convenient for their users, as well as meet regulations and strengthen the brand image. Direct interaction with customers becomes even more important in the digitization era and call center services strengthens this integration. These services also ensure that driver assistance needs are directed to the dealer network and not independent players, thereby protecting aftersales revenue.
Call Center Services creates the right conditions for a call center agent to serve customers. It offers an API and a client portal to standardized safety and security services with proven performance.
WirelessCar’s suite of Call Center Services provides support for:
• Emergency Call (eCall) and Automatic Crash Notification (ACN)
• Breakdown Call (bCall) / Roadside Assistance
• Concierge Call Information Call (iCall) with Navigation Support (Send POI to Car)
• Stolen Vehicle Tracking (SVT)
• Remote Vehicle Immobilization (RVI)
• Theft Alarm Notification (TN)
• Remote Services Activation
Low integration efforts reduce time-to-market, enables global scalability, and lowers maintenance costs.
By providing call center agents with data about the customer, the vehicle, and its current status, you can enhance and improve services, launch new ones, and offer a better end-customer experience overall.
Our product protects both vehicle data and personal/driver data. It is a secure product, one that is in operation in multiple markets and whose performance has been proven globally by the millions of users and vehicles depending on it.
A built-in, web-based application for agents improves efficiency while also reducing training costs. Additionally, it contributes to streamlining and standardizing processes and operations across different call centers.
With more than ten million connected cars in over 100 markets over the world, we have the experience to deliver digital services with the highest reliability, quality, and security. Our product enables car makers to meet—even exceed—customer expectations. We provide the support for the connected services and the tools that support your process flows. In doing so, we help your selected call center suppliers – their people and their infrastructure – succeed in providing the best possible service for your customers.
No matter your challenges and visions, we are looking forward to learning about them, and exploring how we can solve them together.