A car is no longer ”just” a car. To meet the future demands on safe, sustainable and efficient mobility, the demand for smart and sharable and software-loaded cars is accelerating fast. That’s why we are here, to lead and accelerate the digital transformation int the automotive industry and in the next few years infuse over 100 million cars with value-adding digital services!
The First Line Specialist works within the Support and Service Monitoring organization carrying out support and communication tasks. This is 24*7 support function and provides helpdesk service to our global customers. Besides, first line would also monitor our important services that running in global market. The tasks of First Line Specialist are mainly but not limited to:
• To handle malfunction reporting emails from customers.
• Tickets and functional mailbox management.
• Service monitoring.
• Communicate and coordinate with internal team and external customer
• Coordinate during major incident and send out customer notifications
What you get
Are you interested in digitalization, cool stuff and a company that is reaching for the stars? Then you might want to work with a bunch of incredibly driven, passionate and skilled people in an agile surrounding where we lead the development. At WirelessCar we love to work in teams that enable us to learn and share both skills and passion for our work. If you are looking for a company that encourage a “dare to do it” mentality, wants you to be creative and lets you be yourself-this is the place to be!
• Basic knowledge in Linux systems and network is desirable but not required.
• Have basic understanding of ITIL and SLA .
• Good communication and interpersonal skills.
• Team player and custmer oritened mindset.
• Good English with both speaking and writing, which is a MUST
This role will belong to the Support and Service Monitoring organization which is delivering telematics services through application and infrastructure operation to a number of car brands. The Support and Service Monitoring organization team is represented at 3 sites (Gothenburg, US and Beijing). You will be part of a global organization that delivers Telematics solutions to our customers across 50+ countries. Important elements of the position are good communication skill and understanding ITIL process. Basic knowledge of telematics and communication over mobile networks is an advantage.
We believe that you are social, flexible and like working in a global environment. You have a strong customer focus and a natural, service minded attitude. In your working situation you enjoy teamwork, but you can also work independently and take initiative with a result-oriented mindset. You motivate your colleagues and you have a positive attitude. The general qualifications are that you have an adequate academic IT background and that you are a communicative team-player. You have to have the ability to establish and maintain good relations and also have the ability to work in a global, multi-cultural organization. You are proactive and have a strong drive to continuously challenge and improve your knowledge. You are also proficient in both spoken and written English.
This is a 24*7 team, which means everyone needs to take both day shift and night shift. Each shift is 12hrs from 8:30 – 20:30(or vise versa), and you will have 3 shifts per week (on an average), and also one week vacation every 3 months.
Join us and make a difference!
Please send your application to email@example.com