Articles by: Guillaume Ouellette

a man talking on a cell phone by a broken car on country road

How can call center agents leverage connected car data to help customers?

The success of your connected cars’ call center services will largely boil down to two things: providing clear information to…
a woman in front of a large computer screen.

How can OEMs overcome the challenges of call center services for connected cars?

When it comes to call center services for connected cars, the automotive industry is navigating an increasingly fragmented landscape. What…