As a telematics service provider WirelessCar manages and assumes responsibility for providing telematics services to end-users on behalf of our customers. This includes end-to-end responsibility for the operation, maintenance and support or to operate selected parts of a customer’s solution, for example providing technical connectivity services.
We have leaned over the years that to sucessfully deliver telematics services requires a reliable infrastructure supported by an experienced organization. WirelessCar and its personnel are well acquainted with automotive industry processes, requirements and expectations. We think that a managed service delivery should include the following:
- Infrastructure, the sites and equipment needed to run the services
- Service Operations, 24/7/365 monitoring to ensure availability and performance to agreed service levels
- Support & Maintenance, helpdesk for providing fault management and escalation procedures to ensure faults are solved as quickly as possible. Maintenance of hardware and software
- Customer Management – Business support and project management
Providing telematics services cost efficient is much about volumes. The more customers (and vehicles) there are to share certain fixed costs the better.