Emergency call (E-call)
When the worst has happened, telematics services are there to help with an emergency call (e-call). Once the SOS button in the car is pushed, or crash sensors (such as the air bag) have detected a crash, a message is sent. This message contains information on location, vehicle identity, message type (e.g. “Automatic SOS”) etc. The information is complemented with vehicle and owner information and transmitted a call center. The Call Center ensures that Emergency personnel are dispatched to the scene of the accident based upon either the communicated needs of the vehicle occupants or the crash sensors.
Break-down call (B-call)
Flat tire at two o’clock in the morning? Help is just a button push away. The roadside assistance button in the car sends a message containing information the customer’s vehicle’s location and identity, as well as dynamic diagnostics information on the vehicle status. The information is complemented with vehicle and owner information and transmitted to an operator at a roadside assistance partner. Thanks to this information a towing truck can be sent to the scene of the breakdown or service appointment can be scheduled.
Dynamic diagnostics information allows for remote diagnostics which can give more peace of mind for car owners and substantial cost savings for the car industry and.
Stolen vehicle tracking
Stolen vehicle tracking provides the car owner with peace of mind. If the vehicle alarm is activated, the in-vehicle unit will initiate a message and transmit it to the call-centre; the vehicle position and explanatory text is displayed to the operator on the map. The operator at the call center can then take proper actions, such as alert the police, immobilize the vehicle, or call the owner.
Tracking of the vehicle can also be initiated from the call-centre. A special message can be sent to the vehicle and the vehicle reports back its position on a regular basis. Tracking information can also be passed on to authorities to help them locate the vehicle.
In addition a car that is stolen, or otherwise driven without permission, can be immobilized by remote control. After the necessary security check, a special message is transmitted to the car’s telematics unit that immobilizes the vehicle.
Send to Car
A car owner can request information (e.g. hotels, cinemas, restaurants, gas stations, telephone directory, etc.) to be transmitted to the vehicle´s navigation system. The owner can request this information either by contacting a concierge service at a call center or by self-service from a web portal such as Google.
Remote Services are services where the user starts a service outside of the car. The use starts the service either by calling a Call Center or by self-service (for a example by a mobile application). Examples of remote services are:
- Door Lock and Unlock. Locking and unlocking the vehicle by remote control. As soon as the users identity has been verified a signal is sent to the vehicle that will either unlock or lock the central locking mechanism.
- Remote Climate Control. Customers can remotely set the car heating and ventilation to start at any specified time.
- Horn blow, light flash (HBLF). If a user or road-side assistance partner cannot find the vehicle for he can make the vehicle recognizable by activating the horn, headlamps or hazard warning lights.